Thank you for your interest in my resume. Feel free to contact me at andrew at penchuk dot com or call me directly using Google Voice.
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EXPERIENCE
RegEd, Morrisville, NC – Subsidiary of Fiserv, a Fortune 1000 company; Leading provider of online compliance solutions and e-learning for financial professionals
SVP, Implementation, Product Management and Quality Assurance, 2007 – 2008
Managed 3 separate departments with 19 total FTEs
Set overall product strategy for 9 client-facing products worth $18 million annual revenue
Supported marketing/sales functions by creating sophisticated pricing and ROI calculators, marketing materials, client success stories, webinar events, email marketing, RFP responses
Was responsible for approving all pricing requests from sales team
Oversaw 600+ annual client program implementations; post-implementation surveys show over 99% of clients “Satisfied” or better
Reduced overall implementation times nearly 30%
Lead person responsible for coordinating response/client communication during system outages
Overhauled QA function to use automated test tools, metric tracking and improve overall throughput
Increased test case coverage of functionality from 0% to 80% in 16 months
Senior Regional Vice President, 2006 – 2007
Responsible for business relationship with 120+ clients worth over $5.5 million annual revenue
Achieved over 98% contract renewal rate each of two years
Ensured high client satisfaction leading to improved contract renewals rate and increased recurring revenue
Worked directly with clients on annual program development and service issues
Saved multiple blue-chip accounts from cancellation through diligent issue management
Identified client upsell opportunities and increased organic sales growth
Prioritized client requests for new features, enhancements and program changes
Implemented internal wiki; created large repository of product information, corporate knowledge, documented processes; grew to almost 1,000 pages
Led team of 5 account managers
Director of Product Management, 2003 – 2006
Designed and managed applications supporting 500+ clients totaling over $16 million annual revenue
Developed new insurance license tracking product; implemented 14 clients in 18 months
Recommended product strategy, interacted with sales, development and marketing to define requirements for multiple web-based compliance products
Defined marketing requirements and managed product development process by translating user testing and customer needs into feature/function requirements
Served as project manager for client projects ranging in value from $50,000 to in excess of $300,000. Projects have included custom implementations, complete Learning Management System, specialized reports, workflow designs and web-based applications.
Oversaw multiple internal projects including creating tools to manage client data
Led team of 4 product managers
NetIQ, Morrisville, NC – Provider of Systems & Security Management and Web Analytics solutions Product Marketing Manager, 2002 – 2003
Managed marketing launch of three Voice over IP (VoIP) software products
Improved e-mail marketing campaign response rates over 60% from previous efforts resulting in increased sales opportunities
Performed market analysis and developed marketing plans for strategic and tactical campaigns focusing on lead generation and increasing revenue
Wrote multiple customer case studies highlighting product usage and successful implementations
Produced materials and programs aimed at increasing revenue production from channel partners
Mirador Systems, Inc. (formerly neoButler, Inc.), Research Triangle Park, NC - Enterprise software company specializing in capturing concepts and intrinsic meaning from unstructured data Product Manager, 2000 – 2001
Led product development process for three separate web-based software product offerings from concept through alpha, beta stages to successful market release and customer distribution
Gathered market requirements, defined product strategy, specified product development priorities and wrote product requirement documents based on customer, competitor and market factors
Managed and defined product roadmap for multiple products and defined product target markets
Determined value propositions, developed product sales/demand forecasts and created product pricing models
Developed product positioning and produced marketing collateral and materials
Coordinated with development organization on project schedules, provided leadership of cross-functional product teams and resolution of development issues
Maintained extensive interaction with customers to define future product needs and to assist in implementation
